Privacy Policy

This Website is owned and operated by Waterworks Tool Company, Inc.

This Privacy Policy is meant to describe our policies and practices for collecting and using information we may obtain from you when you visit, use, exchange electronic messages with us, or download applications or content from (url) (our “Website”). This Privacy Policy also applies to information collected offline through trade shows, seminars, or through other activities.

This Website is not intended for persons under 13 years of age. We do not knowingly solicit or collect personal information from or about children, and do not knowingly market our products or services to children.

Who We Are

Our website address is (url)

What Personal Data We Collect and Why We Collect It

We may collect the following types of information (collectively “Personal Information”) from users of our Website:

• Information about your domain name and/or IP address when you visit our Websites.
• Your email address, if you communicate with us via our contact forms or via email.
• If you voluntarily choose to provide it to us through our Website contact form, email, or offline, information that is identifiable to you as an individual, such as name, company name, your title, postal address, e-mail address, telephone number, and account or transaction information that we collect as part of our business relationship with you.

Media

If you upload images to the website (via our contact forms, for example), you should avoid uploading images with embedded location data (EXIF GPS) included. Location data can be extracted from any images.

Cookies

A cookie is a small file placed on the hard drive of your computer or other device. We are able to read the information stored in these cookies for information purposes when you revisit our Website. We use the cookie information to know whether the Websites are operating optimally, whether you are a repeat visitor to our Website, for personalized advertising, and to enable us to provide an enjoyable, personalized and innovative online experience for you.

Generally, the type of information we collect through cookies is specific to your computer or other device and includes the IP address, date and time the device accessed our Website, what parts of our Website were visited, and whether the web pages requested were delivered successfully. We also use cookies to keep user preferences, such as “My Favorites.” This information is anonymous; it represents a computer rather than a person, and is no way linked to any personally identifiable information on our Website.

To collect this information, we use a number of different analytics and optimization tools, including two types of cookies :

• Session Cookies – also called a transient cookie, a session cookie stores information about a user on its temporary memory so that it can remember something about you when you are visiting that site. Session cookies do not collect information from your computer and are erased when you close your Web browser.
• Persistent Cookies – Also called a permanent cookie, or a stored cookie, a persistent cookie collects identifying information about the user including web-surfing behavior and user preferences for a specific website. Persistent cookies are set with an expiration date and stored on your hard drive until it expires or until you delete from your computer.

In some instances, cookies may enhance your online experience by saving your preferences while you are visiting a particular site.  Most Internet browsers accept cookies automatically, but usually you can change the settings of your browser to erase cookies or prevent automatic acceptance altogether if you prefer.  Please be advised that if you choose to not allow browser cookies, you may not be able to take full advantage of all of our Website’s features.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google Analytics

We use Google Analytics to collect information about use of this site. Google Analytics is a website analysis service that collects, records, and analyzes data regarding the behavior of visitors to the website. W use this tool in order to optimize our site and inform our advertising and marketing strategy.

For more information on how Google Analytics uses your information, including information on how to opt out of these services, visit Google’s Privacy & Terms page.

How We Use Your Personal Information

We may use the Personal Information we collect from you or that you provide to us:

• To present our Website and its contents to you and allow you to participate in interactive features.
• To enhance the performance of our Website and to improve our products and services.
• To provide you with Information, products, or services that you request.
• To provide you with notices about your communication preferences.
• To carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection, and generally comply with our legal obligations.
• To notify you about changes to our Website or any products or services we offer or provide though them.
• To protect the security of you and our Website.
• In any other way we may describe when you provide the Personal Information.
• For any other purpose with your consent.

As required by applicable law, we rely on several different legal bases to collect, use, and share your Personal Information:

• Necessity to Perform Contract with You – we need to process your Personal Information to provide our products and services, ensure products and services are working as they should, answer questions and requests from you, manage our business relationship with you and provide customer support.
• Compliance with Legal Obligations – we need to process your Personal Information to comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders, and legal process.
• Consent for Direct Marketing Communications – we rely on your consent to send you direct marketing, which you can unsubscribe from at any time by clicking the unsubscribe link in the relevant communications or contact us as detailed below.
• Based on Legitimate Interests – we process your Personal Information to protect your security and the security of our Website; to detect and prevent fraud; to protect and defend the rights or property of others, or our own rights and interests; and to maintain and improve the user experience.

You are not required to provide all Personal Information identified in this Privacy Policy to use our Website or to interact with us offline, but certain functionality will not be available if you do not provide certain Personal Information. If you do not provide certain Personal Information, we may not be able to respond to your requests, perform a transaction with you, or provide you with marketing that we believe you would find valuable.

Who We Share Your Data With

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Waterworks Tool Company assets or stock, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which information held by Waterworks Tool Company about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the Information.
• With your consent.

We take appropriate steps to keep Personal Information confidential and only disclose this Personal Information to personnel in our company or a third party that needs to have access to the information for legitimate business purposes.  We may make your Personal Information available to our distributors, sales representatives or other business affiliates so that they may respond to a visitor’s inquiry or provide information about our own or related goods or services that we believe support your business needs.

We May Also Disclose Your Personal Information:

• To comply with any court order, law, or legal process, including responding to any government or regulatory request, or to prevent fraud or other illegal activities, such as willful attached on our information technology systems, and as necessary to establish or preserve a legal claim or defense.
• To enforce or apply our Terms of Use and other agreements between us, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, privacy, or safety of Waterworks Tool Company, our customers, or others.
• Aggregated with information about other users so that it does not identify any individual.

We will not disclose, sell or release Personal Information that we collect or you provide as described in this Privacy Policy. It will not be used in marketing, solicitation of outside services, or otherwise by third parties without prior consent.

How Long We Retain Your Data

We only retain your Personal Information for the minimum amount of time necessary to accomplish the purpose for which it was collected.

What Rights You Have Over Your Data

If you are a resident of a country that provides you with the right to request a copy of the Personal Information we hold about you and/or to correct any inaccuracies within such data, and we are required by applicable laws to respond to such requests, then you may address such requests to info@wwtoolco.com. We will use reasonable efforts to supply, correct or delete information that we hold about you or to advise you if we are not required by applicable laws to comply with such requests.

You Have the Following Choices Regarding Our Use and Disclosure of Your Personal Information:

• Marketing Communications. If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed or receive any other communication from us, please follow the unsubscribe link in the relevant communications or contact us at info@wwtoolco.com.
• Cookies and Similar Technologies. Please review your browser or computer settings for certain cookies and see above to exercise certain choices regarding cookies.

Contact Information

For questions about our privacy practices, or if you have any security concerns or wish to report vulnerabilities, contact us at: info@wwtoolco.com.

Additional Information

How We Protect Your Data

We have implemented reasonable measures designed to secure your Personal Information against accidental loss, unauthorized access, use, alteration, and disclosure. These measures include using Secure Socket Layer (SSL) technology to encrypt transaction data, and password-controlled access to parts of our Website.

Unfortunately, the transmission of information via the internet is not completely secure. No one can guarantee the security of your Personal Information transmitted to our Website, including us. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

What Third Parties We Receive Data From

In order to help gather more information about site usage, our Websites use advertising, analytics, media cookies, and pixel tags powered by third-party tools. The information collected by all cookies and pixel tags includes general information about your computer settings, your connection to the Internet, the operating system and platform, IP address, your browsing patterns and timings of browsing on the site and geographical location. It does not contain your name, address, telephone number, or email address.

The following is a list of the tools our Website uses to help gather more information about site usage:

• Collection of data through Internet Service provider (IP address, time, location, browser, etc)
• Website forms
• Google Analytics, Google Search Console, Google AdWords and conversion tracking (please see the Google Analytics section of this Policy for more information)
• Facebook
• Twitter
• LinkedIn and LinkedIn Insights
• YouTube

To learn more about certain cookies used for interest-based advertising by third parties, including through cross-device tracking, and to exercise certain choices regarding such cookies, please visit the Digital Advertising Alliance, Network Advertising Initiative, Digital Advertising Alliance-Canada, European Interactive Digital Advertising Alliance or your device settings for if you have the DAA or other mobile app.

What Automated Decision Making and/or Profiling We Do With User Data

We do not use automated decision-making, including profiling, that is, in a way that produces legal effects concerning you or significantly affects you.

Third-Party Services

Our Website may provide links to other third-party websites and services which are outside our control and not covered by this Policy. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to review the privacy statements posted on these (and all) sites you visit.

Notice to California Residents:

If you are a California resident, you are permitted by California law to request information regarding the disclosure of your Personal Information by Waterworks Tool Company to third parties for the third parties’ direct marketing purposes. This Privacy Policy applies only to activities within the State of California. You may request such information by sending an email to us at: info@wwtoolco.com.

Notice to Citizens and Residents of Canada:

The Personal Information provided or collected by use of this Websites will be stored on servers located in the United States of America. If you wish to review or change the details we have about you, please contact us at info@wwtoolco.com.

EU-U.S. and Swiss U.S. Privacy Shield Framework

Waterworks Tool Company, Inc. complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Waterworks Tool Company, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/ .

Please direct any inquiries or complaints regarding our compliance with the Principles to info@wwtoolco.com. If we do not resolve your complaint, you may submit your complaint free of charge for resolution to JAMS, our designated Privacy Shield dispute resolution provider.  Under certain conditions specified by the Principles, you may also be able to invoke binding arbitration to resolve your complaint.  We are subject to the investigatory and enforcement powers of the FTC. If we share EU Data with a third-party service provider that processes the data solely on our behalf, then we may be held liable if that third party processes EU Data in violation of the Principles, unless we prove that we are not responsible for the event giving rise to the damage.

Changes to Our Privacy Policy

If we make changes to how we treat our users’ Personal Information that we consider to be material, we will post the newest Privacy Policy on this page (page url) and indicate the most recent revision date at the bottom of the page. We will also ask for your consent to the changes if legally required to do so.

This policy was last updated August 15th, 2023.